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Never Sell Again: Get Repeat Business and Avoid the Need to Prospect
If you're a business owner, you know that repeat business is critical to your success. It also makes your life much easier because you can count on ongoing business without having to continuously find new prospects and convince them to hire you. Here are seven ways to keep your customers coming back: 1. Take time to build a relationship Learn to "visit" instead of being so professional that you appear rude. Pay attention when you meet with your customers. Learn about them and their lives. Notice what they hang on their walls and place on their desks. And don't just notice, comment on them. For instance, if your prospect or customer has a huge marlin hanging on his wall, you could say, "I'll bet there's an interesting story that goes with that fish." Your client will be thrilled to tell you about it, and he'll be flattered that you asked. And it would be like ignoring the elephant in the room if you DIDN'T comment on it. Learning about your customer will pay off every day of your relationship. 2. Set realistic deadlines and either meet or beat them. Nothing impresses a client more than when you follow through with what you say you will do. Do it fast. Do your best. And do it right. Clients always want it "yesterday," but if you know it can't be done that quickly, or it won't be done correctly because there's not enough time, then speak up right at the beginning. It's better to set a realistic deadline and then beat it by a day or two, than accept an unrealistic one and make the client wait. 3. Make it easy to work with you. Extend your service hours to cover when your customers want to talk to you. If your business is tech support or Internet marketing, remember that peak Net usage is 10 pm. If you're a night person, you can impress your customers by being available during their "off" hours. 4. Offer credit card payment options to make it easy for your clients (and the government!) to pay you. Today, businesses need payment options. If you're able to allow them to pay with credit cards, you'll have more clients. And if you're interested in government business, this is an easy way to get some of it since most government agencies are now using credit cards for purchases valued at less than $2,500. 5. Be flexible--offer to meet for breakfast. Just like you, your clients are very busy. They have meetings all day and often during lunch, so it's hard to find a time to get together. Offer to meet for breakfast when you and your client are both fresh, or meet after normal work hours to accommodate their schedule. 6. Provide added-value service at no charge. Give them something they aren't expecting. If you go the extra mile, your customers will notice. You'll soon be the one they turn to when they need a problem solved. It works when your vendors do it for you, doesn't it? It sure does for me! For example, I recently began doing informational teleseminars with industry experts, and I not only needed a bridge line to do them, but I also needed someone to record the seminars for me so I'd have a good finished product to sell through my website. I got one-stop-shopping with Dan Janal at Great Teleseminars, which was perfect. And, when he confirmed the information, he sent me a free copy of two of his ebooks to teach me how to do a good teleseminar! Now that's added value. 7. Refer business to your customers. If you send business to your customers, it shows how much value them. Connect one customer with another, if possible. It's the ultimate thank you. Lois Carter Fay, APR, is a 30-year veteran in the P.R. and marketing field. She now produces three marketing ezines, Brainy Tidbits, Brainy Flash, and Success Secrets of Women Entrepreneurs. All are free. She's also the co-author with Jim Wilson of "Sales Success! Strategies for Women," a quick-to-read ebook containing 52 easy-to-implement sales tips. The ezines and ebook are available through her websites. Visit www.MarketingIdeaShop.com">http://www.MarketingIdeaShop.com or www.WomenMarketing.com">http://www.WomenMarketing.com to learn more sales ideas and subscribe. Claim your free special report when you subscribe.
MORE RESOURCES: Families of Julie and Jessica Richards from Brisbane, and Gavin Dallow and Julie Hosking in Adelaide, confirm deaths
New Zealand police have released the names of nine confirmed victims. Seven of them are Australian, two are New Zealanders. Continue reading... Jubilation at result but region faces long process ahead before it can become world’s newest nation The autonomous region of Bougainville has voted overwhelmingly in favour of becoming independent from Papua New Guinea, paving the way for the group of islands to become the world’s newest nation. More than 180,000 people in Bougainville, a collection of islands flung 700km off the coast of Papua New Guinea in the Solomon Sea, participated in a referendum over the last few weeks that has been nearly 20 years in the making. Continue reading...Labour and the Conservatives in scramble for votes on the final day of campaigning
A busy day all round. Johnson will be travelling from Yorkshire to the Midlands, Wales and London.
Hello and welcome to our politics liveblog, the last of the campaign. This is it, the end is in sight, but not before one final flurry of campaigning effort from all the parties. Continue reading...Company hails start of the ‘electric aviation age’ after 15-minute test flight in Vancouver The world’s first fully electric commercial aircraft has taken its inaugural test flight, taking off from the Canadian city of Vancouver and flying for 15 minutes. “This proves that commercial aviation in all-electric form can work,” said Roei Ganzarski, chief executive of Australian engineering firm magniX. Continue reading...
Democratic congressional leaders have unveiled articles of impeachment against Donald Trump, a historic move set in motion by a whistleblower complaint warning the president was using the power of his office to solicit foreign interference in a US election. Related: Five key takeaways from the Democrats’ articles of impeachment against Trump Continue reading...Panel recruited to ensure objectivity cite failure to agree formal process with police complaints commission A panel of foreign experts overseeing an investigation into allegations of excessive force used by the Hong Kong police force has said it is stepping down, further calling into question the probe. For months anti-government protesters have been demanding an independent investigation into allegations of police brutality in response to the demonstrations. The government has repeatedly said an independent inquiry is unnecessary and that the existing police watchdog, the Independent Police Complaints Council (IPCC), should complete its review first. Continue reading...Scale and speed of loss much higher than predicted, threatening inundation for hundreds of millions of people Greenland’s ice sheet is melting much faster than previously thought, threatening hundreds of millions of people with inundation and bringing some of the irreversible impacts of the climate emergency much closer. Ice is being lost from Greenland seven times faster than it was in the 1990s, and the scale and speed of ice loss is much higher than was predicted in the comprehensive studies of global climate science by the Intergovernmental Panel on Climate Change, according to data. Continue reading...Genaro García Luna, who ran Mexico’s federal police for six years, charged with accepting briefcases of cash to protect Sinaloa cartel A former minister who was considered an architect of Mexico’s war on drugs has been arrested on charges that he allowed the Sinaloa cartel to operate with impunity in exchange for briefcases stuffed with cash. Genaro García Luna, who oversaw the creation of Mexico’s federal police, was arrested in Texas on Monday. Continue reading...The literature laureateship, presented to Handke and 2018 laureate Olga Tokarczuk on Tuesday afternoon, faces boycotts and widespread protest As Turkey joins Albania and Kosovo in boycotting Tuesday’s Nobel prize ceremony for Peter Handke over his support for Slobodan Milosevic’s genocidal regime, war correspondents from Christiane Amanpour to Jeremy Bowen are protesting his win by sharing their harrowing stories from the conflict in the former Yugoslavia. The Austrian writer, whose stance on the Yugoslav wars of the 1990s and attendance at Milosevic’s funeral have been widely criticised, is due to receive his Nobel medal in Stockholm, where a large protest demonstration is expected. Continue reading...
The Pentagon announced on Tuesday it was halting operational training of all Saudi Arabian military personnel in the United States until further notice in the wake of the deadly shooting by a Saudi air force officer. The decision will have far-reaching impacts, including grounding more than 300 Saudi Arabian military aviation students. Continue reading...Marina Hyde, Rob Davies, Simon Hattenstone and Daniel Lavelle were all honoured Four Guardian journalists have been honoured at this year’s British Journalism Awards for their work for the title, which was itself highly commended in the news provider of the year category. At the ceremony at the Hilton Bankside hotel in central London on Tuesday night, Marina Hyde was described as “clever, innovative and consistently on the ball” as she was handed the prize for Comment Journalism. She was recognised for her writing on subjects including Theresa May’s historic Brexit deal defeat, Prince Andrew and Jeffrey Epstein and Boris Johnson. Continue reading...The Union Carbide factory explosion remains the world’s worst industrial accident – but as its dreadful legacy becomes increasingly apparent, victims are still waiting for justice The residents of JP Nagar have no way to escape their ghosts. This ramshackle neighbourhood, on the outskirts of the Indian city of Bhopal, stands just metres away from the chemical factory which exploded just after midnight on 2 December 1984 and seeped poison into their lives forever. The blackened ruins of the Union Carbide plant still loom untouched behind the factory walls. Related: The Bhopal disaster victims still waiting for justice 35 years on – in pictures Continue reading...Photographer Judah Passow has documented those were affected by the Bhopal disaster 35 years ago, which killed an estimated 25,000 people ad has left more than 150,000 suffering from chronic medical conditions Judah Passow has waived his fee for this work. Contributions to the Bhopal Medical Appeal can be made at www.bhopal.org Continue reading...Exclusive: With heatwaves predicted to worsen dramatically over the next 30 years, many big US cities are failing to fully plan to protect those most vulnerable to extreme heat When heatwaves hammered US cities this summer, one of the hottest in recorded history, some city governments had plans in place to protect their most at-risk residents. Philadelphia’s plan sent homeless outreach teams to distribute water and bring people to cooling centers. Austin’s plan suspended electricity shutoffs for low-income or fixed-income customers. Chicago’s plan dispatched building inspectors to monitor shelters and other buildings without air conditioning. Continue reading...Musicians say Porto’s DIY studio complex Stop is a crucial arts space in a city dominated by tourism, but authorities say it’s unsafe and must close All photographs by Mark Scholes A mile east of the Luís I Bridge in the middle of a residential neighbourhood in Porto, Portugal’s second city, sits a bleak and decaying building. Initially a three-storey car park, then a thriving shopping centre, the building has more recently suffered from years of neglect. Its walls are sprayed with graffiti and plastered with stickers, and the windows are blacked out. Continue reading...The mood may be one of despair, but this election is critical to the country’s future. The best hope lies with Labour, despite its flaws Britain has not faced a more critical election in decades than the one it faces on Thursday. The country’s future direction, its place in the world and even its territorial integrity are all at stake, primarily because this is a decisive election for Brexit. The choice is stark. The next prime minister is going to be either Boris Johnson, who is focused on “getting Brexit done” whatever the consequences, or Jeremy Corbyn, who with a Labour-led government will try to remodel society with a programme of nationalisation and public spending. Continue reading...Supt Robyn Williams may be sacked before appeal against conviction can be heard A decorated senior Metropolitan police officer controversially convicted of possessing a child abuse video is facing a fast-track dismissal from the force, the Guardian has learned. Supt Robyn Williams could end up being sacked within months for gross misconduct, before her appeal against her conviction can be heard. Continue reading...Europe is awaiting the result of Thursday’s poll with trepidation, worried by what the consequences might be for the EU Continue reading...Brutal winter, poor healthcare and limited food raises fears for welfare of infant, born to Sydney woman Rayan Hamdoush An Australian woman has given birth to a baby boy in the al-Hawl camp in Syria, prompting revived calls for Australia to rescue 67 nationals still held in the camp. Rayan Hamdoush, 24, from western Sydney, was pregnant when she entered al-Hawl. She gave birth to the boy on 30 November. The boy’s father, Samer Hajj Obeid, also from Sydney, is missing. Continue reading...Repentance, reparation and remedy for the terrible damage done to the people of Bayelsa state in Nigeria is long overdue The Universal Declaration of Human Rights begins: “All human beings … should act towards one another in a spirit of brotherhood.” It is now widely acknowledged that human rights cannot be enjoyed without a safe, clean and healthy environment. The right to a healthy environment is enshrined in more than 100 constitutions all over the world because human and environmental rights are intertwined. However, despite the endorsement of the UN Guiding Principles on Business and Human Rights, oil companies exploiting irreplaceable resources in the Niger Delta are callously flouting fundamental human rights. That is the conclusion I have been forced to draw from my work as chair of the Bayelsa State Oil and Environmental Commission (BSOEC). Continue reading...Executive order could redefine Judaism as a race or nationality, which critics argue is itself antisemitic Donald Trump is expected to sign an executive order on Wednesday targeting antisemitism on college campuses. First reported by the New York Times, the policy would broaden the federal definition of antisemitism, according to administration officials who spoke to various news outlets on condition of anonymity. By expanding protections granted by Title VI of the Civil Rights Act to people subjected to antisemitism, the order could also redefine Judaism as a race or nationality. Continue reading...The new bill is designed to respond to a revolt from conservative religious organisations that forced the Coalition to miss its self-imposed deadline On 10 December, Scott Morrison and the attorney general, Christian Porter, released the second draft religious discrimination bill. The new bill is designed to respond to a revolt from conservative religious organisations that forced the Coalition to miss its self-imposed deadline to introduce the bill to parliament by year’s end. Continue reading...Humanitarian agencies say Rohingya people displaced by violence in Rakhine state are forced to live in ‘apartheid-like’ facilities The UK has broken ranks with the UN and is continuing to put money into squalid Rohingya “apartheid-like” camps, despite a policy designed to avoid complicity in Myanmar’s rights abuses, the Guardian has learned. Internal briefing documents as well as interviews with UN and humanitarian agency officials in Myanmar showed the British government was maintaining a policy of providing aid and other support to displaced people living in camps in Myanmar’s Rakhine state that have been slated for closure since 2017. Continue reading...Premier League leaders urged to join fight for better working conditions as they prepare for Fifa Club World Cup match As Liverpool fans stream into Qatar to watch the Fifa Club World Cup next week, it will be easy to forget the thousands of workers from the poorest countries in the region who have toiled for years to construct its glittering buildings. When they take their seats at the Khalifa International Stadium, where Liverpool will play their semi-final match, they may not realise that scores of workers who refurbished the stadium were housed in filthy, overcrowded accommodation with an ever-present stench of raw sewage. Continue reading...As a doctors’ and nurses’ strike paralyses Zimbabwe’s health system, one woman has delivered 100 babies in her flat •Photographs by Cynthia R Matonhodze Six expectant mothers groan through their labour pains in the lounge of a tiny two-roomed apartment in Mbare, Zimbabwe’s oldest township. Sweating and visibly in pain, a heavily pregnant woman peeps through the window to catch a breath while others lie on the floor. Continue reading...The devastating disease can’t be stopped unless more protection is provided for patients and health workers Entering the city of Goma as night fell, I saw the red lava glowing atop nearby Mount Nyiragongo – an ominous reminder of the insecurity hovering over the Democratic Republic of the Congo’s volatile east. But a manmade – not natural – terror is keeping health workers in DRC awake tonight. Continue reading...Rights groups condemn hanging of Mooketsi Kgosibodiba and call on president to bring country into line with the rest of Africa The new president of Botswana is facing pressure to abolish the country’s death penalty after last week’s surprise execution of a 44-year-old man for murder. Mooketsi Kgosibodiba, a bricklayer, had been on death row since 2017 after strangling his employer in a row over stolen cement. Last week the government made the unexpected announcement that he had been hanged in Gaborone central prison. Continue reading...White Island’s eruption is a reminder that we are not nature’s master, but at its whim At 2.11pm yesterday, as the Whakaari eruption was happening, I was out mowing my lawns. From my home at Te Kaha, a tiny settlement on the North Island’s east coast, you can make out the volcano’s sunken crater. The 300-metre dust cliffs frame the northern and southern edges, and in the centre is an east-facing pit where ancient birders and old sulphur miners once did their work. On Monday the only workers and visitors on island were tour operators and tourists, several whom never made it back from yesterday’s destruction. Continue reading...Monitoring for hydrothermal eruptions is a huge challenge as the eruption is caused by steam, not magma, which is harder to track Five people have been confirmed dead, 31 remain in hospital with injuries and eight are still missing after sudden volcanic eruptions on Whakaari/White Island off the east coast of New Zealand. The island is a tourist destination and 47 people were on it when it erupted on Monday afternoon. Three of those rescued have now been discharged from hospital. Continue reading...The tranche of documents show that in trying to paint the best pictures, those involved delivered the worst During the Vietnam war, the daily US military briefings were known to journalists as the Five O’ Clock Follies, described by one of the AP reporters who attended them as “the longest-playing tragicomedy in south-east Asia’s theatre of the absurd”. The Pentagon Papers, the Department of Defense’s secret history of that war, leaked by Daniel Ellsberg in 1971, only underlined the level of that deception under subsequent US presidents. Continue reading...Trump’s neglect of the region has left a political vacuum that China is rushing to fill – and small nations such as the Solomon Islands are stuck in the middle If anything demonstrates the interconnectedness of the 21st-century world, it is how a decision made in the Solomon Islands, population 650,000, in the remote South Pacific, can affect the behaviour of powerful countries on the other side of the globe. That, in a way, is exactly what happened last week when Nato leaders met in London. Top of their agenda was Donald Trump’s demand that Europe pay more for its defence. But why is the US so exercised about so-called “burden-sharing”? In part because, these days, it is looking west, not east. The US has identified China, not Russia, as the biggest strategic, economic and potential military rival to its global leadership. Barack Obama, who was dubbed the “Pacific president”, formalised this shift with his 2011 “pivot to Asia”, which prioritised the region. Continue reading...House Democrats have introduced two articles of impeachment against Donald Trump for high crimes and misdemeanours. At a press conference announcing the move, the House judiciary committee chair Jerry Nadler accused the president of betraying public trust and endangering US national security to benefit himself
The families of those missing after the White Island eruption in New Zealand say they are 'standing together' as they wait for information about their loved ones. Jacinda Ardern, New Zealand's prime minister, said the scale of the disaster was 'devastating' and that reconnaissance flights had found no sign of life on the island. Police have launched an inquiry into the eruption after at least six people died and many more were injured
Houston's police chief Art Acevedo criticised politicians for not standing up to the National Rifle Association after the the fatal shooting of an officer. 'The NRA doesn't like the fact that we want to take firearms out of the hands of boyfriends that abuse their girlfriends. And who killed our sergeant? A boyfriend abusing his girlfriend,' Acevedo said Continue reading...A protester, appearing on the side of President Donald Trump and against impeachment, shouted at committee chairman Jerry Nadler, a New York Democrat, that he and the Democrats are committing 'treason' in their inquiry Continue reading...New Zealand’s Whakaari/White Island volcano erupted on Monday at 2.11pm as 50 people were visiting the country's most active volcano. At least five people were killed and authorities confirmed some people were still waiting to be rescued hours after the eruption on the island, as experts explained it was unsafe for emergency services to return
Footage shows island in the Bay of Plenty coated with ash after volcano blew debris 12,000m into the air. The film also shows a downed helicopter and tourists stranded on the island waiting to be rescued by boat. Continue reading...New Zealand has been hit by a weekend of severe storms, with landslides and flooding in the South Island cutting off towns and trapping an estimated 1,000 foreign tourists. Continue reading... |
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Ten Reasons to Implement Choice Theory in Your Organization What is Choice Theory (CT)? CT is a theory of the explanation of human behavior. CT has applicability to both a person's personal and professional life. 11 Things Small Business Owners Can Learn From Michael Dell 1. Think Big - In college, Michael Dell said he wanted to "beat IBM. The Top 7 Marketing Tips You Dont Want To Overlook 1. Combine Emotion and LogicConsumers buy because the want to experience the benefits of the product or service you have to offer. Why Clarity Is Essential To Building Massive Momentum In Your Business Clarity is an absolutely essential ingredient for you to achieve your full potential in business. Napolean Hill, in his classic book Think & Grow Rich, said "Whatever the mind of man can conceive and believe, it can achieve. Top 10 Ways to Start a Business For Less Than $500 We've heard numerous success stories of Internet entrepreneurs like Jeff Bezos, who started Amazon.com from his garage, using cheap plywood to construct desks. Reminders For Running A Better Business The following tips are from an article we contributed to Compute magazine. These are ideas that we all should know, but many times forget. I WANT IT NOW - 10 Tips for Freight & Drayage at Trade Shows Gas prices continue to go through the roof and increased transportation costs will increase trade show costs across the board.Here are 10 Tips for saving time, money and your sanity. Top 7 Tips For Writing Your Marketing Plan A lot of people are at a loss when it comes to deciding how to approach the marketing plan process and how to stay within time and budget constraints. To make for a less stressful marketing plan process, keep these 7 tips in mind:Think Strategy First An overall marketing strategy drives many decisions. Entrepreneurs - 7 Business Mistakes You Must Avoid Many mistakes can be made in business and if you are able to avoid some of them by reading and taking note of these warnings, then the time taken to put these together will be worth while. Here are some business mistakes that are common to many entrepreneurs. 7 Tips on How To Prepare for Business Events Are you scratching your head after business events wondering why you aren't finding prospects? Whether it's your first or 100th event, here are some tips on how to prepare for your next event that can make the difference between scratching and smiling. These tips will help you save time, money, create memorable impressions, and increase connections. Get Your Mailing Noticed - Seven Tips for Effective Direct Mail Pieces When sending mail to clients and potential clients, make your mailing stand out from the stacks of "junk mail" they receive. Here are a few easy ways to get their attention. How To Move Your Business Online in 7 Steps So you have set up your company, fairly established and generating some sort of revenue. Why should you take the most important step of starting online?The online audience is massive - it's an information resource used by millions worldwide and continues to grow. 1 Step Program to Achieve All of Your Goals In Jack Canfield and Mark Victor Hansen's original "Chicken Soup for the Soul," I am reminded of the short story titled "Another Check Mark On the List." This is a story about a 15-year-old boy named John who, on one rainy day, when it was too wet outside to play, he decided to write a list of goals. Checklist for Hiring a Private Investigator Looking for an old friend? Want to know if your spouse is cheating? Need to check out a potential tenant or employee?A good private investigator (PI) can help you obtain these answers. And as with any expert you hire-a doctor, a lawyer, an insurance broker-it benefits you to take the time to ensure you're hiring a professional who has experience, quality reputation, and good-business ethics. How to Apply the 12 Steps for Managment Conflict and Resolution 1. Admit there is a problem. Top Ten Tips: Where to Get the Best Business Books Now! There are many places you can get books, and I don't pretend to know them all. I've listed a few of my favorites below. Ten Tips for Cross Cultural Communication Here are some simple tips to help you improve your cross cultural communication skills: Slow Down Even when English is the common language in a cross cultural situation, this does not mean you should speak at normal speed. Slow down, speak clearly and ensure your pronunciation is intelligible. Business Goals - The 10 Commandments The Ten Commandments of Goal Setting While it's good to set goals and work them into a proper plan, the fact is many people succeed in business without setting any goals. Be careful not to set your goals too high. Bookkeeping Techniques For Morons Please don't think I am calling you a "moron" to hurt your feelings in any way. I was a moron when I first started setting up my files. 10 Things To Do When Business Slows Down Over The Holidays I'm sure you've seen it happen every year: your business slows down during predictable times, like the summer vacation months or year-end holidays. For the self-employed who rely upon steady cash flow, this can be a disconcerting time.
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